We want you to feel comfortable shopping at Cristiera, so we offer a 60-day return and exchange policy. If you are dissatisfied with your purchase for any reason, you may return or exchange the original, unused, non-personalized item as long as you contact us within 60 days of delivery.
Return and Exchange Conditions
- Unauthorized returns will not be accepted.
- Returns and exchanges must be made no later than 60 days after the original order was received.
- All items must be in their original condition, free of scratches or signs of wear.
- Returns or exchanges must use a tracked shipping method. Returns or exchanges without tracking will not be processed.
- When returning items, any promotional gifts received must be included with the returned item. Otherwise, the retail price of the promotional gift will be deducted from your refund.
Note: Please do not send your return to the address on the package. This is not our return address and will affect the processing of your return.
Non-Refundable Items
- Exchanges or resizing are not eligible for refunds.
- Items that have been worn or sent to you as replacements/exchanges are not refundable.
Return Package Postage
- If you receive any incorrect or damaged item, Cristiera will cover the return shipping costs.
- If you return an item for any personal reason, the return shipping costs will be borne by the customer.
Refunds
Refunds will be processed within 5 days of receiving your package. Refunds will be issued to your original payment account.
For returns/exchanges, please contact us at:
Email: [email protected]
Return Address:
Recipient: JAMES MO
Mobile Number: 13048243126
Country: China
Province: Guangdong Province
City: Dongguan City
Location: Chashan Town
Address: Room 102, 58 Fuhua Street, Nanshe District
Postal Code: 523380
We want your order to be fulfilled exactly as you requested! Please carefully check your shipping address. If you have any questions before placing an order, please contact us.
Typically, all items will be put into production within 8 hours of receiving payment. Therefore, if you need to cancel your order, it’s best to contact us within 24 hours. Otherwise, a 20% return fee will be charged.